FAQs

What is Serene Dreams?

  • Serene Dreams is a professional salon furniture supplier located in the United States, founded by a beauty professional for beauty professionals. Our goal is to provide affordable, modern, chic salon furniture with quick shipping options and payment plans. We aim to support all service providers looking to elevate their space and maximize client comfort with our Luxe beauty furniture.

What type of furniture does Serene Dreams offer?

  • We offer Luxe beauty beds, modern design service provider chairs, and Luxe half-moon lights with adjustable light settings. Our furniture is perfect for elevating any space and supporting the diverse needs of salons, spas, and beauty professionals.

What currency are the prices displayed in?

  • All prices are in USD.

When will my order ship?

  • Please allow 24-48 hours for production time before your order ships out. Average shipping times are 7-10 business days for on hand inventory, excluding holidays. Tracking numbers will be updated 3-5 business days after your order has shipped. If you do not receive a tracking number after 5 business days, please email us at serenedreamsnthings@gmail.com. Please note, custom orders for colors and materials will take up to 30 days to ship.

    Can I return my order?

    • You may exchange item if there are any issues upon receiving. Once we receive the product, we will ship out a replacement. Please include your name and order number on the returned parcel. Note: If your package is in transit, you must wait for it to arrive before returning it for a refund.

      Can I cancel my order?

      • Yes, you can cancel your order with no penalty before it ships. If the item has already been sent, you may not cancel only exchange.

        What should I do if I entered an incorrect address?

        • If you entered an incorrect address, please reply to your order confirmation email and confirm the correct address within 24 hours. Notify us via email at serenedreamsnthings@gmail.com. If the incorrect address is not corrected within 24 hours, no refund will be given.

          How long does shipping take?

          • Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Shipping may take longer if shipped from outside the US. Please note: All custom orders take up to 30 days to ship.

            What should I do if I have a question that wasn't answered?

              Can I order custom furniture?

              • Yes, you can choose from a variety of on-hand furniture, including beds, chairs, and lights, which will be received in 7-10 business days. Custom orders, including specific styles or colors, take 30 days for production and shipping. Please submit an inquiry for any customized requirements.

              Do you offer payment plans?

              • Yes, we are partnered with Afterpay. Simply choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision), and returning customers can log in to make their purchase. For more information on Afterpay payment plans, visit Afterpay Help.

              Is the furniture easy to clean?

              • Yes, all furniture items are designed to be easy to clean and maintain. Most products feature smooth surfaces and durable finishes that can be wiped clean with a damp cloth or mild cleaning solution. We also provide care instructions to help you keep your beauty furniture looking its best. Plastic protectors are available to add to any purchase.

              For any further questions, please feel free to reach out to us at serenedreamsnthings@gmail.com.